Under the direct supervision of the Chief of Mission, and technical supervision of the Information and Communications Technology (ICT) Global Operations Manager and in close coordination with Project Managers the successful candidate will coordinate and manage all activities around Information Management and Technology services for the United States Refugee Admissions Program (USRAP) program and the mission in general.
Core Functions / Responsibilities:
Propose, plan, design, implement and maintain an integrated mechanism for data and information management, including various in-house and third-party applications across all mission activities to ensure most effective and efficient processes to deliver timely, accurate and reliable information for operational, monitoring and reporting purposes. As applicable, do not duplicate and integrate with corporate and central systems and reporting mechanisms.
Promote and support the implementation of IOM corporate applications in field missions' such as Migrant Management Operational Systems Application (MiMOSA), PRISM and others.
Establish regular liaison with partners and project managers to support the information management needs. Train and support field work related to survey and assessment; database assistants in the use, maintenance and support of database system and related information management tools.
Manage and maintain network WAN and LAN infrastructure, desktops and associated equipment.
Systematically ensure in close coordination with Resource Management that the budget planning is incorporated in project and mission budgets including IT staffing, infrastructure, and maintenance needs.
Train and supervise national IT staff in Dar es Salaam and Sub Office Kigoma.
Regularly monitor, propose and implement all necessary modifications in compliance of the information management systems and infrastructure as per IOM IT policies, standards and best practice for high performance, reliability, and information security.
Act as the main point of contact fother MiMOSA Information requirements and system administration matters.
Coordinate with Logistic and ensure proper technical specification for the purchase of IT related equipment and propose most suitable solutions.
Plan and supervise the installation, operation, and administration of security for the various systems and network components including: virus protection and Internet security.
Provide Backup and Disaster Recovery Plans for mission databases and Email data.
Organize and administer user support services for all staff in the mission and ensure proper response time in troubleshooting and resolving of all IT related issues.
Technical troubleshooting and configuration of MIDAS to ensure seamless data exchange between the PoE and the central database.
On-the-job training on troubleshooting to Immigration ITC staff and IOM ITC staff.
Support MIDAS technicians with any other technical needs.
Performs other tasks as assigned by the supervisor.
Required Qualifications and Experience:
Education
Master’s degree in Computer Science, Information Systems, Mathematics, Statistics, Electrical Engineering or a related field from an accredited academic institution with five years of relevant professional experience; or
University degree in the above fields with seven years of relevant professional experience.
Experience
Progressively responsible experience in planning, design, development, implementation and maintenance of computer information systems, or related area.
Effective resource management skills and strategic and creative thinking. Ability to prioritize tasks and strong organizational skills. Ability to develop clear and concise proposals. Ability to supervise and direct staff under critical and stressful situations. Effective problem-solving approach, ability to work in a cross-divisional team and ability to quickly understand IOM business processes.
Knowledge of Software & Systems Development Life Cycle and experience in managing applications development and/or support teams.
Experience configuring and working with Microsoft Internet Information Server (IIS) and SQL Server 2008 and Visual Studio 2010, required;
Extensive knowledge of Windows Active Directory and Messaging Systems;
Cisco devices, VPN, VoIP, MS Office, Antivirus Software and utilities; holder of CCNA and/or a Microsoft Certification a distinct advantage;
Knowledge of IT Service Management frameworks such as ITIL, COBIT.
Languages
Fluency in English is required. Working knowledge of Kiswahili is an advantage
Desirable Competencies:
Behavioral
Accountability – takes responsibility for action and manages constructive criticisms;
Client Orientation – works effectively well with client and stakeholders;
Continuous Learning – promotes continuous learning for self and others;
Communication – listens and communicates clearly, adapting delivery to the audience;
Creativity and Initiative – actively seeks new ways of improving programmes or services;
Leadership and Negotiation – develop effective partnerships with internal and external stakeholders;
Performance Management – identify ways and implement actions to improve the performance of self and others;
Planning and Organizing - plans work, anticipates risks, and sets goals within area of responsibility;
Professionalism - displays mastery of subject matter;
Teamwork – contributes to a collegial team environment; incorporates gender-related needs, perspectives, concerns and promotes equal gender participation;
Technological Awareness - displays awareness of relevant technological solutions;
Resource Mobilization - works with internal and external stakeholders to meet resource needs of IOM.
Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances
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