Food Service Associate Manager
State of Washington
Job description
# Postion Information
## Summary of Duties
Under the administrative direction of the Manager of the Dining Services facility, the Food Service Associate Manager ensures clean, efficient, friendly and courteous service. Provides immediate supervision and administrative support for Southside Cafe. Responsible for providing direct supervision to employees, to include hiring, scheduling, training, evaluating and disciplining employees. Responsible for maintenance, and troubleshooting the integrated cash register system. Contributes to a positive, productive, and harmonious work environment. Must possess a general understanding that Dining Services is an evolving ever-changing operation designed to react to trends and new information to meet and exceed our guests’ expectations.
## Additional Information
**University Overview**
Founded as the people’s university in 1890, Washington State University fulfills that commitment by transforming lives through education, research, and community outreach. In 2015, the University celebrated 125 years of delivering life-changing knowledge and discoveries to citizens across the state, region, nation, and around the world. The state’s only land-grant institution and one of two public research universities, WSU provides a world-class education to nearly 30,000 students through its multi-campus, statewide locations and online. The University strives to ensure that higher education is accessible at an affordable cost—a decades-long WSU commitment to the state’s citizens. The University offers more than 200 undergraduate fields of study and 127 graduate and professional degree programs. Many academic programs win recognition nationally for excellence. WSU is one of just 108 public and private universities in the United States—out of more than 4,500—singled out for its “very high research activity” by the Carnegie Foundation for the Advancement of Teaching. The University’s research agenda is focused on addressing challenges in health, sustainability, smart systems, national security, and opportunity and equity. WSU is a major driver of Washington’s economy, partnering with many of the state’s leading industries, including agribusiness, aerospace, health care, software, and construction. The University is responsible for nearly 20,600 jobs statewide and generates an overall economic impact of more than $3.3 billion annually. The institution’s operating budget expenditures total nearly $2 billion annually.
**The City**
Pullman is a dynamic center of higher education, research, and culture located in a region called the Palouse. The region is home to two land grant universities, Washington State University and the University of Idaho located just eight miles to the east in Moscow, Idaho. Washington’s second-largest city, Spokane, is located 75 miles north of Pullman. Demographics Daily designated Pullman a “dreamtown,” reflecting the city’s exceptionally high quality of life. Bloomberg Businessweek named Pullman the “Best Places to Raise Your Kids” in Washington. The city also boasts one of the highest percentages of graduate degrees among U.S. micropolitan areas, and its public school system has been ranked among the top 100 in the country. Excellent outdoor recreation opportunities—including golfing, skiing, hiking, and boating—are just a short drive away.
To learn more about the Pullman community, visit pullmanchamber.com
**Benefits Package**
Competitive benefits available, more details at hrs.wsu.edu/benefits
## Required Qualifications
A Bachelor’s degree in hotel and restaurant administration, institutional management, business administration or closely related field and two (2) years of supervisory/management experience which included planning and budgeting. Additional qualifying food service work experience and/or vocational training in quantity food preparation may be substituted, year-for-year, for college education.
## Additional Requirements
Strong Leadership Skills, Organizational Abilities, And Supervisory Experience.Previous experience supervising in multi-unit operations that reflect operational depth and breadth in scope and concept, or equivalent education/experience.
Experience developing and maintaining operational policies and procedures.
Experience administering budgets, monitoring expenses, ensuring equipment maintenance and maintaining inventories.
Must possess, or be able to obtain by time of hire, a valid Driver’s License.
Must possess, or be able to obtain within 14 days of employment, a Washington State Food Handler’s Permit.
Must be able to work a flexible schedule including evenings and weekends.
## Preferred Qualifications
Experience in University dining operations, including retail and board operations.
Experience with a scheduling software system, to manage and maintain work schedule for 150+ employees.
Experience with When-To-Work scheduling software.
Experience with Point of Sale System to accurately track sales data.
Experience with Micros POS and My Micros Sales Reporting tool.
Qualified applicants for this position will be team players, possess excellent customer service skills, and remain calm under pressure.
Experience managing bargaining unit employees.
Previous experience managing or supervising and training a large, diverse staff.
Experience with labor cost controls.
Strong communication skills.
Strong demonstrated computer knowledge.
## Will this position require a background check?
This position has been designated by the department to require a background check
# Posting Detail Information
## Special Instructions to Applicants
Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
At the time of application, please be prepared to submit a cover letter and resume. Within the online application, please include contact information for at least three professional (3) references.
## EEO Statement
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.
## Summary of Duties
Under the administrative direction of the Manager of the Dining Services facility, the Food Service Associate Manager ensures clean, efficient, friendly and courteous service. Provides immediate supervision and administrative support for Southside Cafe. Responsible for providing direct supervision to employees, to include hiring, scheduling, training, evaluating and disciplining employees. Responsible for maintenance, and troubleshooting the integrated cash register system. Contributes to a positive, productive, and harmonious work environment. Must possess a general understanding that Dining Services is an evolving ever-changing operation designed to react to trends and new information to meet and exceed our guests’ expectations.
## Additional Information
**University Overview**
Founded as the people’s university in 1890, Washington State University fulfills that commitment by transforming lives through education, research, and community outreach. In 2015, the University celebrated 125 years of delivering life-changing knowledge and discoveries to citizens across the state, region, nation, and around the world. The state’s only land-grant institution and one of two public research universities, WSU provides a world-class education to nearly 30,000 students through its multi-campus, statewide locations and online. The University strives to ensure that higher education is accessible at an affordable cost—a decades-long WSU commitment to the state’s citizens. The University offers more than 200 undergraduate fields of study and 127 graduate and professional degree programs. Many academic programs win recognition nationally for excellence. WSU is one of just 108 public and private universities in the United States—out of more than 4,500—singled out for its “very high research activity” by the Carnegie Foundation for the Advancement of Teaching. The University’s research agenda is focused on addressing challenges in health, sustainability, smart systems, national security, and opportunity and equity. WSU is a major driver of Washington’s economy, partnering with many of the state’s leading industries, including agribusiness, aerospace, health care, software, and construction. The University is responsible for nearly 20,600 jobs statewide and generates an overall economic impact of more than $3.3 billion annually. The institution’s operating budget expenditures total nearly $2 billion annually.
**The City**
Pullman is a dynamic center of higher education, research, and culture located in a region called the Palouse. The region is home to two land grant universities, Washington State University and the University of Idaho located just eight miles to the east in Moscow, Idaho. Washington’s second-largest city, Spokane, is located 75 miles north of Pullman. Demographics Daily designated Pullman a “dreamtown,” reflecting the city’s exceptionally high quality of life. Bloomberg Businessweek named Pullman the “Best Places to Raise Your Kids” in Washington. The city also boasts one of the highest percentages of graduate degrees among U.S. micropolitan areas, and its public school system has been ranked among the top 100 in the country. Excellent outdoor recreation opportunities—including golfing, skiing, hiking, and boating—are just a short drive away.
To learn more about the Pullman community, visit pullmanchamber.com
**Benefits Package**
Competitive benefits available, more details at hrs.wsu.edu/benefits
## Required Qualifications
A Bachelor’s degree in hotel and restaurant administration, institutional management, business administration or closely related field and two (2) years of supervisory/management experience which included planning and budgeting. Additional qualifying food service work experience and/or vocational training in quantity food preparation may be substituted, year-for-year, for college education.
## Additional Requirements
Strong Leadership Skills, Organizational Abilities, And Supervisory Experience.Previous experience supervising in multi-unit operations that reflect operational depth and breadth in scope and concept, or equivalent education/experience.
Experience developing and maintaining operational policies and procedures.
Experience administering budgets, monitoring expenses, ensuring equipment maintenance and maintaining inventories.
Must possess, or be able to obtain by time of hire, a valid Driver’s License.
Must possess, or be able to obtain within 14 days of employment, a Washington State Food Handler’s Permit.
Must be able to work a flexible schedule including evenings and weekends.
## Preferred Qualifications
Experience in University dining operations, including retail and board operations.
Experience with a scheduling software system, to manage and maintain work schedule for 150+ employees.
Experience with When-To-Work scheduling software.
Experience with Point of Sale System to accurately track sales data.
Experience with Micros POS and My Micros Sales Reporting tool.
Qualified applicants for this position will be team players, possess excellent customer service skills, and remain calm under pressure.
Experience managing bargaining unit employees.
Previous experience managing or supervising and training a large, diverse staff.
Experience with labor cost controls.
Strong communication skills.
Strong demonstrated computer knowledge.
## Will this position require a background check?
This position has been designated by the department to require a background check
# Posting Detail Information
## Special Instructions to Applicants
Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
At the time of application, please be prepared to submit a cover letter and resume. Within the online application, please include contact information for at least three professional (3) references.
## EEO Statement
WASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities, women, special disabled veterans, veterans of the Vietnam-era, recently separated veterans, and other protected veterans, persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services, programs, activities, education and employment for individuals with disabilities. To request disability accommodation in the application process, contact Human Resource Services: 509-335-4521(v), Washington State TDD Relay Service: Voice Callers: 1-800-833-6384; TDD Callers: 1-800-833-6388, 509-335-1259(f), or hrs@wsu.edu.
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